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Privacy policy

This privacy notice tells you what to expect when we collect personal information. It applies to information we collect about:

Visitors to our website

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

You can read more about how we use cookies on our cookies page

Customers subscribing to our software

When someone subscribes to our product, we collect personal details in order to provide our services. These are not passed to any third parties, and are only used for the purpose with which you have given them to us.

We may contact you to assist you with your subscription.

Visitors requesting a demo

We will use your details to get in contact with you and book a demo. Your details will be stored in our marketing software Campaign Monitor. You can see their privacy policy here.

Payments through the website

All one off payments and subscription payments are taken through Stripe. You can see their privacy policy here. Any card details are inputted directly into embedded Stripe components on our website. As a result, none of our code ever sees or handles card details.

Personal details provided when viewing tours

For privacy reasons, some tours are locked and the viewer must provide contact details to view the tour, including name, phone number and email address.

We collect these details to send you a secure link to the tour. We pass your details on to the tour owner so they can respond to your enquiry.

None of your personal information is passed to third parties and is used only to generate analytics on tour activity.

Our lawful basis for processing this personal data is to provide a service to our members and a service to you. All enquiry data will be kept for two years from the date on which we obtained it. After that, it will be erased or anonymised so that the data no longer identifies you.


Right to complain

As data processors, we are registered with ICO (Information Commissioner’s Office). You have a right to complain to ICO if you believe we have unlawfully processed your data.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us using the details at the bottom of this privacy policy. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Data storage duration

Your data is kept with us for up to 6 years after you last use our services.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 23rd February 2019.

How to contact us

All calls are recorded for training and monitoring purposes.

Please contact us if you have any questions about our privacy policy or information we hold about you:

Your privacy is important to us

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